Customer Charter

We are here for you

We will ensure that every visitor is given a friendly and appropriate greeting.

We will recognise and respond to our customers' individual needs.

We will acknowledge and provide accurate information.

We are empowered to treat our customers as our priority.

We will provide our customers with the assistance they need to make their visit special.

We will ensure that every customer receives a friendly and appropriate farewell.

We will see you again soon

Your chance to get to the point
If you have a comment or suggestion you think we should know about please let us know.

Disabled Customers and Castlepoint
Castlepoint Shopping Park is pleased to work closely with DOTS Disability (C.I.C). This partnership helps to ensure that our park remains as popular as ever with disabled customers. Click here for more information.